lenier.net

This week Amazon had a sale on trade paperbacks and graphic novels. About a week before it started, I had coincidentally done an order for a couple of books - The Buffy Season 8 TBs I don’t have and All-Star Superman Vol 2. The order was held up by my pre-order of Keith and the Girl’s first book.

While the order was still open (but again, before the sale) I tried to add the 5 released Astonishing X-Men books to my existing order. Because you have to actually complete the order to see if they can be combined I had to go through to the checkout. They couldn’t be combined, so I canceled the second order.

Hello,

Our records indicate you recently ordered some stuff. Unfortunately, due to a pricing error, we sold many more than expected. In fact, we completely sold out — we don’t have any in stock right now, and we’re not even sure if we’ll be able to get more.

As a result, we’ve had to cancel your order. I realize this is disappointing news, and I’m so sorry for any inconvenience this causes.

That must have been one heck of a sale.

But then today:

Hello,

We wanted to follow up on a recent message we sent about the cancellation of your recent order.

To recap: Due to a pricing error, we sold many more graphic novels than expected. In fact, we completely sold out — we don’t have any in stock right now, and we’re not sure when we’ll be able to get more.

We’re sorry for any frustration the issue may have caused, and have applied a $25 promotional certificate to your account.

A $25 voucher for not really ordering something Amazon didn’t have any of to begin with? Outstanding.